Tag Archive for: Daily Mail

Twitter/X axes headlines from link posts – this is what you can do

After the recent changes to Twitter/X and Facebook, LinkedIn is probably the only social platform left where you can easily post external links – but even then it doesn’t mean lots of views of your article!

It’s all about a gradual shift in how social media firms want publishers, companies and other users to use their platforms.

These changes had been expected

Last night’s changes by Twitter to remove headlines from Twitter cards had been coming since Elon Musk posted in August about doing so.

He wants followers to stay on the channel, rather than go to read or watch something on a browser or an app ( the “esthetics” claim seems dubious.)

Elon Musk tweet on Twitter/X algorithm and keeping users on the platform

What I think people are overlooking is that he claims the algorithmic-based For You tab “tries to” prioritise posts that don’t – but whether they are able to do so is not so clear. If a post which includes a link is generating lots of engagement, I generally think it will be more likely seen in that tab than a less interesting post.

So what should we do?

Again after a change by Musk, it’s provoked frustration, slight outrage and vows to quit Twitter – but they reflect moves by all platforms to wanting to keep users where they are.

But it is also helpful to put yourself in the shoes (or hands) of the user – we generally prefer to read everything where we already are as we lazily scroll, rather than be redirected elsewhere, close the page, go back etc. And unless something really resonates with us, or captures our attention, we’ll keep on scrolling.

So we need to adapt the way we communicate on those platforms – or seek alternatives.

Like it or not, Twitter is still the place where live news and hot takes happen – the Liverpool VAR decision to the Conservative Party conference this week alone.

If we want to engage our followers, we need put more effort into thinking what our posts will look to them – and why someone would share, comment or like it, or tap on the link.

For example, do we need to rethink how we use lead images on sites and adding captions, so that the picture pulled through is more appealing and tappable?

I’ve seen some publishers manually adding an image to a post, with the link in the copy, but I’m not sure how much more appealing that is to users.

Daily Mail tweet breaking news post with link

Another way is posting a headline or teaser post, with the link in the reply – but I don’t think that is any more effective; there’s little incentive to share or like a post that says ‘read more’. All the detail you need to know tends to be in the top post.

JOE.co.uk Twitter teaser image thread

 

Interestingly, LADbible, who are at the forefront of social publishing, have appeared to stop doing that and gone back to link posts.

LADbible link post tweet

Another option to share information is in a short thread – three posts mean that all are seen in the feed and not hidden (Twitter displays the first and last two in a thread). Treat each one as a standalone post that still work if individually retweeted, with details, images/video and then possibly a link in the final one. More often than not, the first post gets the most engagement. you could space out the thread to try to get repeated hits of the top post during the day.)

The other option, is to pay – either to be verified, or use promoted posts for carousels and other features.

Having a blue tick allows you to post much longer posts – but have you tried to read one of those? It’s hard work…

For my wrestling history account, being verified allows me to post longer videos and be more visible in mentions (and possibly the For You feed, but it’s not clear.) Monthly payouts have dramatically reduced in the last couple of months, but for me it still covers the cost of the fee.

But for many big publishers, Twitter referral traffic has been poor for a long time. Sky News’ head of digital, Nick Sutton said recently:

Sky News Nick Sutton on Twitter referral traffic

What about other platforms?

You may have seen how Facebook is cutting its efforts and support to news publishers – according to Axios, major news companies have suffered huge losses in traffic in the past six months.

And the much-heralded Threads still doesn’t have the ability to post links. Besides, engagement numbers appear to have fallen off a cliff (Just checked my phone and I used the app so infrequently I had to redownload it.)

Look also at Instagram and TikTok, who don’t allow links in posts (unless you pay) – I rarely feel motivated enough to ‘check the link in our bio’.

WhatsApp offers exciting opportunities – I wrote about the potential of Channels last month and Reach have been talking about the success of interest-based Communities(but I would not want 15 messages a day from a news provider clogging up my chats!)

Slowly, many have realised that they can’t rely on third party platforms to reach their audiences – and for publishers, make money.

We’ve seen a refocus on owned platforms: apps, email and memberships, which is a good thing.

So…

Experiment! Try things out, see what works and analyse the data. You can still have great success on social media, but you can’t just post a link and hope it will drive great interest anymore.

WhatsApp Channels can help you reach and engage your audience 

I’m really excited by the potential of WhatsApp Channels, which are slowly being introduced here in the UK.

Messaging apps, like WhatsApp and DMs on Twitter, Insta and Facebook, is where conversations are increasingly taking place, rather than publicly on news feeds.

WhatsApp Channels: Daily Mail, LBC, SportBible

How do WhatsApp Channels work?

Unlike Threads or other Twitter competitors, it uses an app already used by millions and millions of us, young and old: WhatsApp (which is owned by Meta.)

It’s the UK’s second most popular online communication platform among internet users aged 16+, according to Ofcom, just behind YouTube (Ofcom, Adults’ Media Use and Attitudes report 2023.)

There’s more details about the nation’s use of WhatsApp in Ofcom’s Online Nation report.

Ofcom research shows YouTube and then WhatsApp are most used by adult internet users - but YouTube is most popular for 16--24 year olds

You may need to update your app to get the Channels tab – it will appear on the far left of your app, under Updates (where you could update your status, if you ever bothered to.) I think this is better that having organisations flood your chats with friends, families and co-workers.

Updates on WhatsApp channels

What’s good about it, unlike Broadcasts or previous functions, is that your name, number and (depending on your privacy setting) your profile photo can only be seen by the admin – fellow users can’t see when you join or interact with a channel and your number is protected.

For organisations, there appears to be no cap on the number of followers, unlike WhatsApp for Business (the biggest channel, WhatsApp, has 11 million followers.)

Who’s on WhatsApp Channels already?

Channels allow people to follow your brand or business (seemingly all verified to prevent fraud and confusion) and get vital information, news, or just be entertained.

Examples of brands and organisations on WhatsApp Channels

A range of TV programmes, Gen Z celebrities, sports teams and news organisations are on there already: from This Morning and Good Morning Britain to Bad Bunny and Olivia Rodrigo, top Premier League clubs (Man City being the most popular with 5m followers), the Indian cricket team and Mark Zuckerberg.

In terms of UK news organisations, there is BBC News (the biggest UK-based news publisher, with 200,000 followers), The News Agents, LADbible, JOE, Daily Mail and LBC.

But I think this has huge potential for both the public and private sector, particularly for customer service, from a UK Government account posting important policy announcements or updates on the RAAC crumbling concrete crisis in schools, or practical help with benefits, to a utility company updating customers on outages or new deals.

 

 

What works on WhatsApp Channels?

It’s far too early to say – I think it’s best to try a range of different content, not just post links, which some are doing. Judging crudely by the reaction emojis left behind on messages, they tend to perform the worst.

Think about what you or your audience likes getting on WhatsApp – why are you going to take time to tap on a link to a site and take you away from the platform you’re on?

It’s screenshots, images, videos that are natively posted and embedded – they don’t need to be highly produced, just easy to read within a few seconds (I think what I send to mates and colleagues.)

LADbible WhatsApp Channel

Adding more details into a post can really help – take this Daily Mail one, which explains the story, which has among the highest reactions (though it could be due to the death of someone who was on TV – followers can’t see the breakdown of the different emojis used)

Daily Mail WhatsApp Channel

LADbible are trying memes (as below shows, some are more successful than others…) I’m not sure recycling old memes is quite right; those that tap into ongoing conversations about news, topics and events that are happening right now would be more successful.

LADbible WhatsApp Channel

Admins can also send stickers, and polls. I haven’t seen anyone use followers’ comments (screenshotted or otherwise) as a way of turning this broadcast channel into more of a 2-way conversation or function.

All publishers are trying to find the formats that work and the frequency of posting. I think less is likely to be more – no-one likes the group chat that is spammed by someone posting too often, or even worse, with your notifications going crazy (hopefully many publishers have learned their lessons from push notifications. I say ‘hopefully’…)

Think about discovery of the WhatsApp Channels outside of the platform too. It was hard to find details of organisations via Google (there are a lot of worrying-looking imitation WhatsApp accounts of BBC News there) and I saw that LADbible had promoted theirs via an Insta post (though you had to go back to their bio to get the link – a joined-up Meta operation where you could add a call to action button to View Channel would be great.)

How can you evaluate success on WhatsApp Channels?

On the face of it, it is just emoji reactions, though I hope and expect WhatsApp have an analytics dashboard for admins on audiences, engagements, views and forwards and timings.

What you ideally want is followers to engage with the message and forward it onto a group or other contacts. When they do, they see the original message plus a big View Channel call to action button.

Liverpool WhatsApp Channel message forwarded on

According to the same Ofcom report, 13% of users get their news from WhatsApp. I expect this to increase as more and more people use this service.

Ofcom news consumption report 2023: One in 10 of us use TikTok as a 'news' source

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